Security Monitoring SMS Alerts
Enroll in Trestle Networks Critical Alert Notifications
Trestle Networks LLC provides automated SMS notifications to authorized IT and security personnel responsible for monitoring customer infrastructure and cybersecurity systems.
This service helps designated personnel receive time-sensitive operational alerts, acknowledge incidents, and stay informed when problems are resolved.
Who may enroll?
SMS notifications are available to authorized personnel at organizations receiving Trestle Networks monitoring services. Enrollment is subject to verification and approval by Trestle Networks.
What notifications will I receive?
Critical system alerts: Notifications about significant network, server, firewall, infrastructure, or cybersecurity events.
Unacknowledged incident reminders: Critical alerts may repeat every 15 minutes until an incident is acknowledged or resolved.
Acknowledgment confirmations: Confirmation that an event has been acknowledged using the supported SMS reply command.
Recovery notifications: Notifications when monitored conditions return to normal.
Message frequency varies depending on system activity and the number of incidents. During an active critical incident, recurring messages may be sent every 15 minutes.
Managing Your Notifications
Acknowledge an incident: Reply ACK followed by the event number, for example ACK 184293, once two-way acknowledgment is enabled.
Stop SMS notifications: Reply STOP to unsubscribe from future messages.
Request assistance: Reply HELP for information about the SMS program.
Update your enrollment: Contact Trestle Networks to change your mobile number, notification responsibilities, or enrollment status.
Acknowledging an incident does not resolve the underlying technical problem. It indicates that an authorized responder has accepted responsibility for reviewing the event.
Privacy and Terms
Trestle Networks uses the contact information submitted through this form to verify enrollment eligibility, administer operational notifications, and maintain SMS consent records.
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
For additional information, review our: